Frequently Asked Questions
Your guide to shopping for premium home lighting and electrical solutions.
What is the standard shipping timeframe for my order?
Most orders are processed within 24-48 hours. Depending on your location, standard delivery typically takes between 3 to 7 business days.
Do Orient Electric products come with a warranty?
Yes, all our electrical appliances and lighting products come with a standard manufacturer's warranty ranging from 1 to 5 years, depending on the specific product category.
What is your return policy for damaged items?
If you receive a damaged or defective product, please report it within 48 hours of delivery. We will arrange a free replacement or a full refund after a brief inspection.
Can I track my order in real-time?
Once your order is shipped, you will receive a tracking ID via email and SMS. You can use this ID on our website's 'Track Order' page to see the live status of your shipment.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes.
Do you offer installation services for ceiling fans or heavy appliances?
Yes, professional installation can be requested for select products at the time of purchase or by contacting our customer support team once your order is delivered.